• Article 1 – Definitions

General Terms and Conditions: The General Terms and Conditions of the entrepreneur.

Right of withdrawal: The consumer’s option to withdraw from the contract within the reflection period.

Reflection period: The timeframe in which the consumer can exercise their right of withdrawal.

Entrepreneur: The individual or legal entity offering products and/or services to consumers via physical and distance selling.

Consumer: An individual who is not acting in a professional or business capacity and enters into a distance contract with the entrepreneur.

Day: A calendar day.

Durable data carrier: Any medium that allows the consumer or entrepreneur to store information in a manner that enables future reference and unaltered reproduction of the information.

• Article 2 – Identity of the Entrepreneur

Hwatches B.V.

• Phone: +31(0)6 30 11 45 96
• Email: info@hwatches.nl
• Chamber of Commerce number: 93845707
• VAT identification number: NL866547095B01

• Article 3 – Applicability

These general terms and conditions apply to any agreement (and any changes or additions to it) for the sale and delivery of products made through the Hwatches B.V. They govern the entire legal relationship between the parties. These terms also apply to and are part of all quotations and offers, by Hwatches B.V. regarding any orders made by the consumer. By placing an order, the consumer agrees to be bound by these general terms and conditions. If specific product-related terms and conditions apply in addition to these general terms and conditions, they will be explicitly specified in the product offer. In case of conflicting terms, the consumer may invoke the terms that are most favourable to them.

• Article 4 – The Agreement

The agreement is concluded when the consumer accepts the offer and agrees on the specified conditions. For electronic acceptance, the entrepreneur will confirm the receipt electronically. The consumer can dissolve the agreement until the receipt confirmation is provided. For electronic agreements, the entrepreneur will implement appropriate security measures. The entrepreneur can verify the consumer’s ability to meet payment obligations and other relevant factors. Based on this investigation, the entrepreneur can refuse or attach conditions to the contract. Upon concluding the contract, the entrepreneur will provide the consumer with necessary information in writing or on a durable data carrier, including the entrepreneur’s contact address, withdrawal conditions, guarantees, after-sales service, and other relevant details. Every agreement is subject to the availability of the products.

• Article 5 – The Offer

If an offer is limited in validity or subject to conditions, this will be clearly stated. The offer is non-binding, and the entrepreneur can modify it. The offer will include a complete and accurate description of the products and/or services offered, detailed enough for the consumer to properly assess it. Images used by the entrepreneur will truthfully represent the products and/or services. Any obvious errors in the offer will not bind the entrepreneur. All images, specifications, and data in the offer are indicative and cannot be grounds for compensation or contract termination. Each offer will clearly state the rights and obligations attached to acceptance, including the price (including taxes), delivery costs, contract conclusion method, right of withdrawal, payment, delivery, execution details, offer acceptance period, price guarantee period, communication costs if applicable, contract archiving method, consumer data checking and correction process, additional languages available, and applicable codes of conduct.

• Article 6 – Right of Withdrawal

Consumers have the right to withdraw from the agreement within 10 calendar days of receiving the product, without giving any reason. During this reflection period, the consumer must handle the product and packaging carefully, only unpacking or using it as necessary to decide whether to keep it. The consumer should not remove stickers or use the product if intending to withdraw. The product, along with all accessories and in its original condition and packaging, must be returned following the entrepreneur’s instructions, using insured shipping covering the product’s full value. The consumer is obliged to notify the entrepreneur of their withdrawal intent via email to info@hwatches.nl. After informing the entrepreneur of their intent to exercise the right of withdrawal, the consumer must return the product within 5 days. Failure to notify or return within these periods finalizes the sale. The consumer bears the cost of personal delivery if exercising the right of withdrawal.

• Article 7 – Refund

If the consumer has made a payment, the entrepreneur will refund the amount within 14 days of withdrawal, only if the product has been received and considered in the original condition as it was delivered by the entrepreneur. Refunds will be processed using the same payment method, unless otherwise agreed, and will be done by bank transfer. If the product is damaged due to consumer handling, the consumer is liable for any value reduction. The consumer is not liable for value reduction if the entrepreneur has not provided all required information about the right of withdrawal.

• Article 8 – Conformity

The entrepreneur guarantees that products and services meet the agreement specifications, and usability requirements, and legal provisions at the agreement’s date. Defects or incorrect deliveries must be reported within 8 days. The product should be returned with all accessories and in its original condition and packaging. Insured shipping for the full value of the product is required. Repair costs for defects or incorrect deliveries are borne by the entrepreneur. 

• Article 9 – The Price

The price of the goods, along with any additional delivery or other charges, is as listed on the website, unless otherwise agreed in writing. Prices and charges include VAT at the rate applicable at the time of the order. The VAT has been paid on the products at a previous stage. We only accept the payment methods mentioned on the website. All payment costs will be borne by the consumer. In the event of printing or typing errors, the entrepreneur is not required to honor the incorrect price or offer compensation. The entrepreneur reserves the right to change prices at any time.

Article 10 – Warranty

All our watches undergo a thorough inspection done by our certified watchmakers. Due to this we can deliver a warranty term of 12 months on every vintage/used watch we sell. For the unworn watches, in addition to the International Rolex factory warranty, an one-year warranty term from Hwatches is applied. Warranty does not apply if the consumer has repaired or modified the product by himself or third parties, exposed it to abnormal conditions, treated it carelessly, or if defects result from government regulations.

• Article 11 – Delivery and Fulfillment

The entrepreneur will carefully process product orders and service requests. Delivery will be made to the address provided by the consumer. The entrepreneur aims to execute orders within 2-3 working days unless a longer period is agreed upon. If delivery is delayed, the consumer will be notified within 4 working days. Delivery times are indicative and non-binding. Return shipping costs are borne by the consumer. The entrepreneur retains the risk of product damage or loss until delivery. For addresses outside the European Union, the consumer is responsible for ensuring that the product can be lawfully imported. Instead of having the order shipped, the consumer can choose to collect the order from the Hwatches B.V. office in Amsterdam. All risks related to the product transfer to the consumer when the product is delivered to the specified shipping address or after it is collected physically at the Amsterdam office. If the consumer refuses or fails to accept delivery, they will be charged the actual costs of shipping the product back to Hwatches B.V.

• Article 12 – Payment

Payments must be made in advance by bank transfer, unless otherwise agreed. The consumer must report any payment information inaccuracies immediately. In case of default, the entrepreneur can charge reasonable costs within legal limits. The transfer can be done beforehand or during the appointment. It’s also possible to complete a purchase without appointment. In this case the product will be shipped the exact amount on the invoice is in the bank account of Hwatches B.V.

Hwatches B.V. bank details are as follows:

Name of the Bank: Knab
Account number IBAN: NL14 KNAB 0775 6613 17
Beneficiary: Hwatches B.V.
Description: First & last name, watch, model, reference number and the invoice number as followed: “inv#003

• Article 13 – Complaints Procedure

The entrepreneur has a complaints procedure and handles complaints accordingly. Complaints about contract performance must be described and submitted within 5 days of discovering defects. Complaints will be answered within 2 working days, or a longer processing time will be communicated within 4 days. Unresolved complaints result in a dispute subject to a settlement procedure. Consumers should first contact the entrepreneur for complaints.

• Article 14 – Disputes

Dutch law exclusively governs agreements between the entrepreneur and consumer, even if the consumer resides abroad.