Consumers have the right to withdraw from the agreement within 10 calendar days of receiving the product, without giving any reason. During this reflection period, the consumer must handle the product and packaging carefully, only unpacking or using it as necessary to decide whether to keep it. The consumer should not remove stickers or use the product if intending to withdraw. The product, along with all accessories and in its original condition and packaging, must be returned following the entrepreneur’s instructions, using insured shipping covering the product’s full value. The consumer is obliged to notify the entrepreneur of their withdrawal intent via email to info@hwatches.nl After informing the entrepreneur of their intent to exercise the right of withdrawal, the consumer must return the product within 5 days. Failure to notify or return within these periods finalizes the sale. The consumer bears the cost of personal delivery if exercising the right of withdrawal.

If the consumer has made a payment, the entrepreneur will refund the amount within 14 days of withdrawal, only if the product has been received and considered in the original condition as it was delivered by the entrepreneur. Refunds will be processed using the same payment method, unless otherwise agreed, and will be done by bank transfer. If the product is damaged due to consumer handling, the consumer is liable for any value reduction. The consumer is not liable for value reduction if the entrepreneur has not provided all required information about the right of withdrawal.